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 What some of our customers say about our dealership.
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"7am, Saturday morning, alarm goes off! Rick set me up for a 9am oil change, I think I’m going to have to reschedule. Up late, I could easily sleep to 10 not to mention it’s a hundred mile ride (one way)! I peek out the window, whoa, it’s nice plus it is their Spring Open House, John and company typically sets up a great spread for these, coffee, good food, sales on parts, even the Service Team is there. OK; I’m going! 1.5 hours (and it’s way later than 9) Rick gets my K12 checked in. Earlier in the week, I talked to him about a set of Ohlin shocks. I decided not to do it but when I got there Rick talked to the boss about an Open House deal, which sounded fantastic but no pressure, he said, check with some of the people here, I’m sure you can find a few with Ohlins. 5 minutes later I tell Rick; let’s do it! It took most of the day but lunch was great and I’ve noticed there is always good people that gravitate around Cycle Specialties. Needless to say the ride back was 100 times better! The performance and feel of these shocks are un-freakin-believable! I have 26K on my bike and in the back of my mind I thought; OK, this may not feel much different than what I had. WRONG! It is the best thing I ever did (performance wise)! My Bike feels better than brand new and now it goes exactly where I point it. This is the most control I have ever had on this machine, the difference is amazing! Well, life is good and thanks (again) to all the Cycle Specialties family; I luv you guys!
Lic Plate: RYDBABY, Roseville, CA"
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By: Anonymous Roseville,CA
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"Having spent my life in the advertising business, I've pretty much seen it all, the good, the bad and the ugly. Cycle Specialties is for more than "the good." They're are outstanding! First class products and business practices, yet not one bit of pressure. Just information, knowledge, the patience to answer questions and find solutions, and make recommendations, even if it doesn't include one of their products or services. Nice going...to the men and women of Cycle Specialties.. You've won my confidence and loyalty. It's great fun to go into your store, and it doesn't even hurt when I spend way more than I'd intended to. I always win. Thanks!"
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By: Robert La Grange,CA
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"I received Excellent Customer Service, well worth the trip from Sacramento to Modesto. From the moment I arrived to the time I pulled away heading home, they provided "Five Star Service" including the washing of my bike. I wish this were the way "all" BMW dealerships operated their business. I will tell everybody I know how well I was treated. Thanks guys for putting the customer first.
Reggie Ferguson, Sacramento, CA
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By: Reggie Sacramento,CA
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"135 miles away and this trip has aways been rewarded with great service, etc.,friends at a dealership that has always been exceptional. I've bought 4 Beemers here over the years and would never hesitate to do so again at Cycle Specialties by John Wienholz and his more than sufficient crew! All of you there should know and most likely are aware, that your dealings with the folks walking through your doors DO pay close attention to details and want to be good repeat customers. I feel my moneys have been well spent, when I leave your store. Keep smiling and all of you at Cycle Specialties will keep us coming back...Happy Trails, Randy Owens/Clovis,CA. PS; The "Bar Owens Ranch" is always open to passing riders on tour, etc..come again! RO/Thx."
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By: Randy Clovis,CA
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"prior to buying a bike I was able to test ride several bikes at this dealership. My budget was not big enough for a bmw so I bought a suzuki 650 vstrom. I countinued to stop by the dealership and was treated great and even invited and went on some shop rides. On 6/15/06 I traded in my suzuki for an 06 r1200gs. I love this bike! I have 7500 miles now and agree it is a very fun ride. The service dept and staff treat me like family. It is a pleasure to have this dealership in my neck of the woods."
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By: marion (mike) tracy,CA
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"John,
From the first time I stepped foot in your dealership, I have been very impressed with you and your staff's ability to make me feel welcome, your attention to my questions and your expertise and assistance in my quest to make my RT "fit". All this when I didn't even buy the bike from you!!! I certainly don't mind the trip up from Fresno County to take care of my service and farkle needs and wants. I appreciate the friendly atmosphere at Cycle Specialties! Also, I would be derelict if I didn't throw in kudos for your sister Deb and the great job she did on alterations on my First Gear Kilamenjaro Pants. As an "inseam challenged" individual, it is difficult to get gear that fits, and I know that future purchases can be "made to fit" by her capable abilities.
Thanks again, John, Dirk, Gale, John, and Justin and all the rest of the crew.
Keep doing it the way you do- it's First Class!!
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By: Mark Friant (Fresno County),CA
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"I purchased a new motorcycle for the first time. These guys did great. All of my answers were answered. Even the stupid one. I would recommend to anyone purchasing a motorcycle or accesories to check out Cycle Specialties!! Thanks to everyone I talked to "
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By: Bill Stockton,CA
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"Having had a less than good prior dealership experience you were "on notice", as it were, from the first. NOT ANY MORE! The more I deal with Cycle Specialities and the people there the more I come to enjoy the idea of "just dropping by". All is definately off to a good start and running well. I see nothing on the horizon that would change that. Business is Business, but how it's done can make a huge difference. It is nice to be amoung people again. Thanks."
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By: Steve Sacramento,CA
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"I came in just to sit on the bikes when it was raining. Never have I been in such a friendly store. I ended up buying an '02 K1200LT. Bought the bike from John W., whatta sport. Most would have chased me out of the store....but not John. Glad I met you even If I hadn't bought the bike.
Vince, Lodi, CA"
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By: Vince Lodi,DC
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"I would like to thank the cycle specialties crew for their
interest in a product issue I had a question about. They took the initiative to go direct to supplier and mfg. to
answer my questions and "went beyond" the 5 star rating they deserve.
Special thanks to John and Dirk for listening and taking
care of their customer. When I enter the dealership.....
I know I'll be taken care of in a professional manner.
Hats Off to you all......and thanks for the coffee!"
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By: Mike Stockton,CO
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"John,
This is just a brief note to pass along to you how much you, your staff, and your showroom impressed me during my service appt. last Saturday, July 23, 2005.
I am skeptic by nature, and have grown to be a doubter when it comes to service on my 1997 R1100RT. I have always had it serviced by another BMW dealer - where I bought the bike - in San Jose. The main reason that I have it serviced there despite some uncomfortable occurrances with service is that it is very convenient. I am able to drop my bike off in the morning, and walk to my office. At the end of the day, my bike is usually ready to be picked up - but not without complications.
However; first impressions go a very long way for me. My scheduled appt. with Cycle Specialties was not only for an ordinary service. It was also to get XM Satellite radio installed on my bike along with that of my friends' (Tracy Snyder)
R1200RT - which she purchased @ Cycle Specialties weeks earlier. Quite a number of fellow Oakland Motorcycle Club members have raved to me about Cycle Specialties, but the convenience issue with SJBMW disallowed me to get service in Modesto until last Saturday. I must admit that I have been to Cycle Specialties before - even puchased some BMW apparel there - just never had service done. I was somewhat nervous when I entered your store on Saturday, which quickly disappeared once I met/spoke with your staff - John (mech) and Dirk, in particular. The both of them portrayed an aura of confidence about what they do, and that they were very good at what they do. I did not sense any doubt about our service being done. On the contrary, we (Tracy and I) were told that we would be absolutely thrilled when we return to pick up our bikes at the end of the day.
Once the bikes were handed off, Tracy and I were filling out our forms for our loaner bike which was previously requested (when the appt. was originally made two weeks prior). When you found out that we were planning to ride to Yosemite for the day, you "upgraded" the loaner bike to a more suitable one for our day trip without hesitation!! (Classy touch!!)
There were moments throughout the day while we were riding that we wondered how everything was progressing on our bikes (which is only natural). Without cell service, we could not even call to check in! So, when the end of the day arrived, and we had returned form our day trip, it was a wonderful sight to see both of our bikes parked out front with all of the service complete. Not only was everything done, it was done in an exceptional manner. It was close to closing time when we returned - approx. 5:45, yet John took the extra time to give both Tracy and I a brief tutorial about XM Radio. That is a classic example of service that is never expected, but greatly appreciated!! Additionally, well beyond the closing our of your store, you allowed Tracy and I internet access to activate our XM Radio - another classy touch!!
Both Tracy and I ended up purchasing some additional BMW apparel that you didn't mind ringing up after closing.
All in all, I can tell you without hesitation, that I am exceptionally impressed with Cycle Specialties, and from this day forward will make Cycle Specialties my #1 place for BMW service and apparel.
Thanks again for creating a very positive first impression!
Mike Donaldson
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By: michael san jose,CA
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"Cycle Specialties is the best by far. They treat me as if I'm special, although, I've seem them treat others exactly as I am treated.Maybe everyone that deals with Cycle Specialties is special.
Keep up the good work guys!"
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By: Mach Mariposa,CA
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"Being the owner of an older BMW (1993 K1100LT) I truely need to trust a service and parts department. I can not say enough good about this Dealers abilities. John the owner, Corey the Service/Parts Manager, and the techs out in back are great. Looking forward to attending one of your shop rides."
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By: Jim Merced,CO
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"I Have been In a few times now purchasing parts and looking a new bikes,I have been most impressed with all of the staff. They have always treated me very well, even though I ride a Honda and answered all of my questions.I can without reservation recommend Cycle Specialities to all. Also I am planning to purchase a new K1200LT soon and I will purchasing from them. Thanks Dan herlihy"
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By: Dan Salida,CA
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"This is the first time I bought a bike, and I'm glad that I bought it through the guys @ Cycle Specialties. These guys have always been helpful, and willing to go the extra mile to either get me an answer, or just help me out.
John (main man) was awesome in making sure that the bike I was buying would be perfect for me and not too much to handle, I recomend anybody and everybody go to these guys if they want to buy a bike. Not because they sell BMW's, but because they are the best guys to talk to.
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By: Anonymous Turlock,CA
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"Cycle Specialties has real people that really ride! The mechanics are always willing to talk to you (no cost). Cycle Specialties actually cares about your riding experience from the Owner (John), Parts (Corey, Tyler), Service (Haywood, Justin, Dirk). I'm sure I'm forgetting some employees but regardless they're always there for you. Thanks for the great years of riding and keeping my bike serviced. Paul"
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By: Paul Modesto,CA
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"After visiting several BMW dealerships in CA and AZ I can't believe you guys are only #4. In my mind no other dealership comes close to your service and helpful attitude. Hats off to Corey. Thanks."
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By: Tom Turlock,CA
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"I would give them 5 stars +++ if I could!
All of the CS's crew are the best!
Thank you!!
Luis & Laura"
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By: Luis Stockton,CA
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